Save about $18,000 per year per outsourced position

Your direct savings from reduced payroll and benefits costs are compelling, but they are the only a portion of your total potential savings. You’ll also save on all sorts of direct costs such as space, power, telephone use, internet and network access, computers and software, workman’s compensation, unemployment insurance, and so on. Indirectly, your management and support overhead will also go down. You’ll spend nothing on recruiting or turnover, nothing on human resources administration, on payroll, employee-related paperwork, etc.

Maximize the productivity of your core staff

All organizations depend on a handful of absolutely critical people who make it all happen. But exactly because they are so capable, they tend to become slowly buried in all sorts of responsibilities — including many non-core activities that they should not be doing and which reduce their effectiveness. BabbleGlass enables you to refocus your organization on what’s truly core, while pushing other activities to staff offshore.

Gain vastly greater access to resources and execution for your business

Through BabbleGlass, you gain access to an enormous pool of skills and resources, available nearly instantly and with almost no effort on your part. We dramatically increase the reach, speed and power of your recruiting execution, enabling you to make very rapid changes to your organization as your needs evolve. You can deploy new skills, enable 24/7 operations, offshore positions, switch out staff, scale up and scale down, giving you maximum flexibility and control.

We handle the recruiting

Chances are we invest a lot more time and energy in recruiting each of our staff members than you could possibly have time for. We market constantly and talk to many thousands of applicants a month. Each applicant is tested and certified to meet the requirements of each position we offer, and then interviewed, background checked and further tested during training. We currently hire about four people per thousand applicants. And recruitment is our cost, not yours.

Get what you want fast

Recruiting on your own can take months. At BabbleGlass, we can generally deploy a person with the skills you need within weeks.

You can change your mind

Anytime you hire anybody there’s a chance it won’t work out. Generally that means the daunting prospect of terminating someone and starting the recruitment process all over again from the beginning. With BabbleGlass, it’s easy. Just call your customer satisfaction representative and ask for a replacement. We’ll switch out your current staff member and assign you another one quickly and easily at no charge.

Customer service everywhere you look

You can expect it right from the beginning and all the way through your relationship with BabbleGlass. Specialists will get you connected to your staff member and teach you how to work with remote staff. You’ll have access to and support from a direct offshore supervisor and unit manager to ensure that you are getting the work you want from your staff member. And you’ll be assigned to a dedicated customer satisfaction representative whose only responsibility is to keep you happy. At BabbleGlass, you’ll never be short of someone to call.

We handle the technical support

Our technical deployment and support teams will work with you directly and do everything needed to get you connected to your remote staff member and keep you connected throughout the lifetime of the relationship.

Temporary replacements

If your staff member is ill or taking an approved vacation and you absolutely need support during that time, we can generally provide temporary replacements.

Offshore supervision

It’s up to you to manage your own assigned staff member. But you’ll have a lot of help in doing even that. Each offshore staff member is assigned to a supervisor responsible for ensuring that your staff member is carrying out your wishes as expected. Above that level, a unit manager is also responsible for the same thing. You will know who these supporting managers are and how to reach them. It’s their job to ensure that you are fully satisfied with BabbleGlass and with the staff member assigned to you.

Dedicated customer satisfaction staff

Once your staff member is deployed and working with you, you will be assigned to a permanent customer satisfaction representative. You will hear from them regularly, and their only job is to ensure that you are satisfied with your staff member and satisfied with BabbleGlass. If you feel that you are not getting support you need from your staff member, or their supervisor, or the unit manager, you can call this person at any time to get help.

Dedicated ongoing technical support

You and your staff member will also have access to continuous technical support. We’ll make sure that your staff member’s computer, software and connectivity is continuously maintained and supported, and also that your connection to your staff member remains up.

Keeping it simple

BabbleGlass’s pricing model is a simple, all-inclusive monthly fee for staff deployment. You’ve got nothing complex to calculate: there are no surprises and no long-term commitments.

Privacy, confidentiality and work product ownership

Your work offshore and the data you generate are kept completely confidential. Every staff member BabbleGlass recruits signs strict confidentiality language, and every staff member assigned to you works only for you. And of course, all of the work product your staff member generates is your property.

Our value proposition is to provide you a fantastic staff member who is better supported than you support your own people, and who is far easier to hire, deploy, manage, and replace — for about half the cost.