In-depth telephone support

The thing about those thousand questions we mentioned is that they are always the same thousand questions. Customers don’t read; they want to call and talk to someone. They want answers, production or delivery status, assistance on product information and details, actual help in using the product, or they want to complain about something they feel isn’t working properly.

BabbleGlass Customer Service Representatives can act as a first line of defense. We can help you configure your telephone system so that your customer service calls come straight to your offshore staff, or create new 800-numbers that do the same thing.

Our staff can be trained to answer the vast majority of questions, concerns or issues, passing to your people only those which are genuinely new or that require actual action of some kind.

Our staff can prepare reporting on the volume and substance of issues created, boil down lengthy customer communications into key points requiring action, and help take care of your customer better while taking pressure off of critical internal resources. We can even help you think about how to turn various levels of customer service into revenue-generating opportunities — converting a cost center into a profit center.

24/7 online and email support

Websites used to be largely static. Customers would visit the pages of your site, click the “contact” link if they had questions, and wait for an email response that may or may not show up later — generally much later.

Now the best websites are populated with people waiting for customers to visit and constantly ready to provide help and answers. Our Online Support Representatives can help you achieve that. They can ensure that “contact us” and other email inbox communications are caught immediately, answered, forwarded when necessary and consolidated into lists of existing customer issues and new customer leads.